This document aims to establish the terms of use for the https://www.vittius.com website, as well as the conditions for purchasing products through it by users.
Please read these TERMS AND CONDITIONS OF PURCHASE and the PRIVACY POLICY carefully before using this website. If you wish, you can print these conditions. By using this website or placing an order through it, the user agrees to our TERMS AND CONDITIONS OF PURCHASE and our PRIVACY POLICY. Therefore, if you do not agree, you should not use the website.
In compliance with the information duty established in Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, we inform you that the ownership of the website corresponds to:
Owner | MV Esquel SL |
NIF - TIN | B72674153 |
Address |
Av. de la Constitució 97
Local 1 08860 Castelldefels Barcelona Spain |
mvesquelsl@gmail.com | |
Phone | +34931013763 |
By using this website and placing orders through it, the user agrees to the following terms:
If a reasonable suspicion arises that an order is fraudulent, MV Esquel SL is authorized to cancel it and report it to the relevant authorities.
MV Esquel SL informs users of this website about its policy regarding the processing and protection of personal data that may be collected through browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
The language of the contract for all orders, regardless of the destination (national, European, or international), is Spanish. In cases where the terms and conditions are provided in a translated form, users acknowledge that they have the option to read the translated version. However, in the event of any discrepancies between the translated version and the original Spanish version, the original version shall prevail.
By placing an order, users confirm their understanding that they are entering into a contractual agreement based on the terms presented in the specified language. It is the responsibility of the user to seek clarification from our customer service team if there are any uncertainties regarding the terms and conditions, especially in cases where translations are provided.
Users have the option to place orders for items offered through the website for national, European, and international delivery.
We offer shipping services to addresses within the national territory, European destinations, and a wide range of international locations. Users can select their desired delivery location during the checkout process.
For international orders, the recipient may be subject to import duties, taxes, and customs fees, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
The delivery time for international orders may vary based on the destination and customs clearance processes. Users can refer to the estimated delivery time provided during the checkout process.
All transactions are processed in EUR. Prices displayed on the website are exclusive of any applicable taxes and shipping costs. Users are responsible for any additional charges associated with currency conversion or international transactions.
Users will receive an order confirmation email once the purchase is completed. Please review the confirmation for accuracy and contact us promptly if any discrepancies are found.
Our return and exchange policy apply to national, European, and international orders. Users can refer to the specified policy for detailed information on returning or exchanging products.
For inquiries related to international orders, users can contact our customer service team at mvesquelsl@gmail.com / +34931013763
To initiate an order, choose the desired item(s) from our selection. Once you have made your selections, they will be added to your shopping cart.
Proceed to your shopping cart, where all selected items are compiled. You can review and modify your choices at this stage.
Follow the steps outlined on the website to process your order. This includes providing the necessary information for purchase and delivery. Before completing the transaction, it is imperative to EXPRESSLY ACCEPT the presented terms and conditions and the privacy policy.
The data recorded during the transaction serves as official proof. Upon completion, you will receive an order confirmation via email.
The order is formalized upon completion of the payment process. Clicking the Payment Button signifies your commitment to acquiring and paying for the selected items.
There are no restrictions on the number of items you can purchase. You are free to order as many items as you desire, with no minimum or maximum limits.
Please note that by placing an order, you acknowledge and agree to abide by the terms and conditions outlined on this website.
MV Esquel SL reserves the right to reject an order from a customer involved in a dispute. Additionally, MV Esquel SL has the right to refuse or cancel an order for justified reasons, including but not limited to:
In the event of order cancellation, customers will be duly informed, and any payment made for the canceled order will be promptly refunded. We strive to maintain transparency and fairness in all transactions. If you have any concerns or questions regarding order cancellation, please contact our customer service team for assistance.
We offer convenient and secure payment methods to ensure a smooth transaction process. When finalizing your purchase, you can choose from the following payment options:
We accept major credit and debit cards, providing a quick and secure payment process. Ensure that you enter accurate card details during the checkout process.
Customers have the option to pay via bank transfer. Please note that your order will be processed upon confirmation of the transfer. Ensure that you use the provided reference number when making the transfer.
For added convenience, we accept payments through popular digital wallets. Complete your purchase seamlessly using your preferred digital payment method.
Some regions may offer cash on delivery as a payment option. If available, you can pay for your order in cash upon delivery to the specified address.
Rest assured that all transactions are conducted over secure channels to protect your financial information. We prioritize the confidentiality and security of your payment details.
Please note that the availability of payment methods may vary based on your location. Ensure that you select the most suitable payment option for a hassle-free shopping experience. If you have any questions or encounter issues during the payment process, feel free to contact our customer service team for assistance.
Please be aware that each payment method comes with its own set of terms and conditions. Whether you choose to pay via credit/debit card, bank transfer, digital wallet, or cash on delivery, it is important to familiarize yourself with the specific terms of service associated with your selected payment option. These terms may include but are not limited to transaction fees, processing times, and any additional conditions outlined by the respective payment service provider. We encourage users to review and agree to the terms of service associated with their chosen payment method to ensure a transparent and satisfactory payment experience. If you have any inquiries or require further clarification regarding the terms of service, our customer service team is readily available to assist you.
Products will be dispatched to the address provided by the user. The estimated delivery timeframe is between 24 and 72 hours (business days) for addresses within the continental territory and 7 business days for deliveries to islands. For addresses outside the national territory, the estimated delivery time is between 7 and 10 business days.
It is crucial to note that the specified delivery deadlines are estimations and depend on the capabilities and schedules of the transportation company we engage for this service. Our commitment is to facilitate the handover of the package to the transportation company within the stipulated timeframe.
While we make every effort to ensure timely delivery, unforeseen or extraordinary circumstances beyond our control may impact the delivery schedule during the transportation process. In the event that we encounter any challenges in meeting the initially communicated delivery date after the transportation company assumes responsibility for the package, we will promptly inform you of the situation. You will then have the option to proceed with the purchase, agreeing to a new delivery date, or cancel the order, with a full refund of the amount paid.
For the purposes of these conditions, "delivery" or the order being "delivered" is considered to have occurred when you or a third party designated by you physically takes possession of the products. This will be confirmed by signing the receipt of the order at the agreed delivery address. We appreciate your understanding and cooperation regarding the potential influence of external transportation factors on the delivery process.
If it proves impossible to deliver the order to the specified address, MV Esquel SL or the transportation company will attempt to deliver it to a third party designated by the customer or make another delivery attempt at a later date. We kindly request that if you will not be at the address, you contact MV Esquel SL or the transportation company to arrange an alternative delivery date.
If, within 15 days from the date your order is available for delivery, the order cannot be delivered for reasons not attributable to MV Esquel SL or the transportation company, we will consider that you wish to withdraw from the contract, and we will deem it resolved.
As a result of the contract resolution, we will refund all payments received from the user, including delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract resolved. Please note that transportation costs associated with the resolution may incur additional charges, and MV Esquel SL or the transportation company is authorized to pass on these corresponding costs.
The user has the right to cancel an order without providing any explanation. This right is the withdrawal right established by Article 102 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Customers have the right to return an order within 30 natural days from the date of receiving the products. The return period allows customers to evaluate their purchase and, if necessary, request a return for a refund, exchange, or repair.
To initiate a return, customers must follow the established return process outlined in this Policy. It's important to note that the return period begins on the day the customer receives the products.
Once the right of withdrawal has been exercised, the user must return the delivered products to the indicated address, assuming the return costs. Please note that if you decide to return the items carriage forward, we are authorized to charge you for any expenses we may incur.
The right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which the user received them. No refund will be made if the product has been used beyond mere opening, or products that are not in the same condition in which they were delivered, or that have suffered any damage. Therefore, please handle the product(s) carefully while in your possession. Please return the item using or including all its original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.
After examining the item, we will notify you if you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed, and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days from when we receive the canceled order.
If the return only includes part of the order, the correct procedure has been followed, and the products are new and unused, we will only refund the value of the returned products, excluding shipping costs.
The withdrawal period will expire after 30 natural days from the day the user or a third party indicated by the user, different from the carrier, acquired physical possession of the goods.
If you wish to exchange a product for a different size, color, or an entirely different item, you can do so within 30 days from when you received the product.
Please notify us of your intention, and we will provide instructions for exchanging the products.
The right to exchange the products will apply exclusively to those products that are returned in the same condition in which the user received them. No exchange will be made if the product has been used beyond mere opening, or if the products are not in the same condition in which they were delivered, or if they have suffered any damage. Therefore, please handle the product(s) carefully while in your possession. Please return the item using or including all its original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.
After examining the item, we will notify you if you are entitled to an exchange. If the return includes the entire purchase, the correct procedure has been followed, and the products are new and unused, we will proceed to send you the new product within 14 days from when we receive the original product.
If you return the products due to defects or non-compliance with the descriptions, we will proceed to refund the total price of the products, along with the shipping costs incurred for the return of the item.
Please notify us of any defective products or discrepancies with the descriptions within a reasonable time after discovering the issue.
Upon verification of the reported defects or discrepancies, we will provide instructions for the return of the products.
Upon receipt of the returned products, we will examine them to confirm the defects or non-compliance. If the products are indeed defective or do not correspond to the descriptions, we will proceed with the refund.
The refund will include the total price of the products, the shipping costs incurred for the return, and the initial shipping costs paid by the user.
We will carry out the refund using the same means of payment used by the user for the initial transaction, unless the user has expressly provided otherwise; in any case, the user will not incur any fees as a result of the refund. The refund will be made without undue delay and, in any case, no later than 14 calendar days from the date on which we confirm the existence of defects or non-compliance.
To enhance your experience and streamline the order cancellation, return or exchange processes, MV Esquel SL provides you with various convenient methods to proceed. Please follow the steps below in order of preference for faster processing:
The most convenient and quickest method is to log in to your account on our website, go to your dashboard and follow the cancellation, return or exchange instructions.
Contact our customer support team via WhatsApp 34931013763
Contact our customer support team by email at mvesquelsl@gmail.com
Contact our customer support team by phone +34931013763
Our dedicated representatives will guide you through the order process you want to accomplish.
To cancel an order by postal mail please use the folowing form template: Cancel Form
By offering these multiple channels, MV Esquel SL aims to provide flexibility and efficiency in handling order cancellations, returns and exchanges, to ensure a seamless experience for our valued customers. If you encounter any challenges or have questions, please reach out to our customer support team for assistance.
The access and use of this website are the responsibility of the users. The following are not guaranteed by MV Esquel SL:
MV Esquel SL is exempt from liability for any damage or harm that the user may suffer as a result of errors, defects, or omissions in the information provided, provided that it comes from other external sources.
Mere access to the website does not imply establishing any kind of commercial relationship between MV Esquel SL and the user. MV Esquel SL only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising, or resale purposes, unless explicit permission is granted. MV Esquel SL has no responsibility for any loss of profits, loss of business, business interruption, or loss of business opportunities for the customer.
The contract is binding on both the customer and MV Esquel SL, as well as on our respective successors, assignees, and heirs. The customer may not transmit, assign, encumber, or otherwise transfer a contract or any of the rights or obligations arising therefrom without the prior written consent of MV Esquel SL. We may transfer, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations arising therefrom at any time during its term. To avoid any doubt, such transfers, assignments, encumbrances, or other transfers will not affect the rights that, where applicable, you, as a consumer, are recognized by law, nor will they void, diminish, or otherwise limit any warranties, whether express or implied, that we may have granted.
The information displayed on the website is current as of the last update date. MV Esquel SL reserves the right to update/modify/delete information on this website at any time and without prior notice.
In the event that the website contains links to other websites and third-party materials, such links are provided for informational purposes only, and MV Esquel SL has no control over the content of such websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from their use.
MV Esquel SL reserves the right to modify the Terms and Conditions of Purchase. The introduced modifications will not have a retroactive effect. If you do not agree with the introduced modifications, we recommend refraining from using our website.
Users must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging program or material. Users must not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database related to our website. Users agree not to attack this website. Violation of this clause may constitute offenses under applicable regulations. We will report any breach of such regulations to the relevant authorities and cooperate with them to discover the identity of the attacker. Also, in the event of a breach of this clause, the user will immediately lose authorization to use this website. We will not be liable for any damage or loss resulting from a denial-of-service attack, viruses, or any other technologically harmful or damaging program or material that may affect your computer, equipment, data, or materials as a result of using this website or downloading content from it or to which it redirects.
The user acknowledges and agrees that all copyright, trademarks, and other industrial and intellectual property rights in the materials or contents provided as part of the website belong at all times to MV Esquel SL. The user may only use such material in the manner expressly authorized.
The use of this website and the purchase contracts of products through it will be governed by Spanish law. Any dispute that arises or is related to the use of the website or such contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You can submit any complaints or claims to MV Esquel SL through email at mvesquelsl@gmail.com or by postal mail to the address: